Der Ziviltechniker
Kompetenz,
Objektivität und Herstellerunabhängigkeit sind die herausragenden Qualitäten des ZT-Berufsstandes,
ausgedrückt durch die höchste Ingenieursakkreditierung der Republik
Österreich.
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Details 
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Grundprinzipien - Compliance
- Betriebseffizienz
- Skalierbarkeit
- Robustheit
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Service Competence
IKTech widmet sich spezifisch der Evolution einer reinen Ablauf- zu einer integrieren Ablauf- & Service-Organisation (IT Business Services, IT Ressourcen, BPM).
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| Relevante Normen, Standards & Best Practices |
Informationssicherheit:
- ISO 27000 Normenreihe zur Informationssicherheit
- OECD
Guidelines for the Security of Information Systems and Networks
- Österr. IT-Sicherheitshandbuch
- Grundschutzhandbuch des deutschen BSI
- Dokumente der NSA (U.S. National Security Agency)
- Security-Dokumente der ENISA
IT-Revision/IT-Controls: - Das COBIT Framework (ISACA)
- COSO Enterprise Risk Management Framework (COSO II)
IT Service Management: - ISO 20000-1/20000-2:2005 "Information technology - Service management - Part 1: Specification, Part 2: Code of practice"
- The IT Infrastructure Library - "ITIL" (OGC)
- TelemanagementForum eTOM/SID/NGOSS
Prozess-Reifegrad Betrachtung:
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ISO 21827
(System Security Engineering - Capability Maturity Model SEE-CMM)
- ISO/IEC 16085:2006 Systems and Software Engineering — Life Cycle Processes — Risk Management
- ISO 15504 (SPiCE) Process Assessment
Risiko-Management:
- ISO 27005 "Information technology - Information security risk management"
- ISO 31000 Risk Management – Guidelines for principles and implementation of risk management
- IEC/DIS 31010 "Risk management -- Risk assessment guidelines"
- ONR 49000 Normenreihe Risikomanagement
- COSO Enterprise Risk Management Framework (COSO II)
- Standard "Risiko- und Chancenmanagement" der RMA
- DIN25424 Fehlerbaumanalyse
- MaRisk Deutschland
Business/Service Continuity Management: - BS 25999-1:2006 "Code of practice for business continuity management"
- BS 25999-2:2007 "Specification for business continuity management"
- PAS 77:2006 "IT Service Continuity Management"
- BS 25777:2008 "Information and communications technology continuity management - Code of practice"
- ISO 20000-1/20000-2:2005 "Information technology - Service management - Part 1: Specification, Part 2: Code of practice"
- ISO 24762:2008 "Information technology -- Security techniques -- Guidelines for information and communications technology disaster recovery services"
- BSI-DE Standard 100-4 "Notfallmanagement"
- ISO/PAS 22399:2007 "Societal security – Guideline for incident preparedness and operational continuity management"
- Continuity Dokumente der ENISA
Qualitätsmanagment:
- ISO 9001
- TL 9000 (ISO 9001 QMS für die Telekommunikationsindustrie)
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